As in, you buy a charm in the shape of a bird wing... oops, out of stock, so they say "sorry we're out of stock have this instead it's pretty too!" and send a shell, or a spiral, or something? Which you totally can't use because it's not the frigging shape you ordered.
Yeah, when I say "love"... I might just be being a tad sarcastic.
Edit: Yeah ok it's not a big deal. It was 2 items out of a 30-item order, and the replacements were pretty close, just... not exact. ¬_¬ Sorry. ^_^ I just wanted to whine about it. I shouldn't have gone "ok so what WAS article 3529 that they were out of stock of... NOOOO NOT THE PRETTY WINGS bawww *flop*"